Organization wiki: How to decide if it’s right for your business

A prospect transmits over a question and you know you’ve answered it just before. You already took time obtaining the answer just right. Now you either have to dig through old email messages and notes, or attempt to recreate that answer. Either way, you’re wasting time duplicating work.

That is frustrating from an individual viewpoint, but consider how many other workers have gone through this very same process—some for that same question. In a recent analysis , Asana discovered that employees spend over four hours a week with this kind of duplicate work.

One way to get some of that time back is a company wiki.

What is a Company Wiki?

A company wiki, sometimes called a corporate wiki or business wiki, is a type of software that serves as a central repository of company knowledge. It works much like Wikipedia, the most widely known wiki instance, in that anyone in the business can contribute. Employees can also add articles as new information arises and questions appear, and can edit the information currently there to improve accuracy.

54% of professionals said they spend more time searching for documents plus files they need than addressing emails and messages. Wakefield Research

4 Benefits of a Corporate Wiki

1 . It saves time.

Every minute an employee spends on a work task is one the company’s spending them for, so efficiency matters. In a survey simply by Wakefield Study , 54% of experts said they spend more time looking for documents and files they need than responding to emails and messages. A wiki provides employees a faster way to find the information they need, providing them with back time for function that’s more valuable.

2 . It makes information creation democratic.

Anyone at the company can also add information to the wiki, or even update an article to improve accuracy. A wiki isn’t the top-down approach. Information about items, processes, and common client questions can come directly from the people whose jobs are many connected to that knowledge.

3. It enables knowledge sharing.

Someone in your company has written the best possible response to a common question. That response shouldn’ t get lost once they push “send” on an email. The wiki allows you to capture every valuable piece of knowledge somebody in the company produces so that others can take advantage of this.

4. This supports employee onboarding.

Finding the right candidates is definitely a challenge, but harder in 2022 than usual . When you find the appropriate hire, you don’t wish to lose them. Yet a lot of companies fail to start the relationship right, with 58% associated with respondents in a Nintex survey saying they’ve encountered damaged onboarding processes. 55% specifically mentioned issues accessing the tools and documents required to do their jobs. A well arranged wiki collects the main coaching materials they need in one location so they can start doing their own jobs faster.

How Can Companies Use a Organization Wiki?

An organization wiki can benefit employees across departments. For the customer support team, it provides a central database of the best responses to typical customer questions and problems. For the sales team, it can be a great place to store up-to-date sales enablement materials that make it easier to close deals. And as mentioned previously, it’s a great place to maintain the information that new employs need to get up to speed during the instruction process.

Exceed a Company Wiki: Get an indoor Knowledge Base

While a company wiki may offer a lot of benefits, it’s not necessarily the best tool for the job. You can get everything a company wiki offers and then some by investing in an inner knowledge base .

A good internal information base offers:

  • Knowledge administration features – Recording knowledge is just one part of the equation, you also require it to be easy for the right people to find when they need it. An indoor knowledge base has features to aid in organization plus findability, such as tags, series, custom fields, and sophisticated search functionality.
  • Official department-specific content – There’s a downside to the democratic nature of wikis. Whenever anyone can edit a webpage, you could end up with information that’s inaccurate or outdated. Having an internal knowledge base you can make sure that all information is pre-approved by the right experts, as well as organize it by department so employees can find the right information for their needs.
  • Top-level security features – A knowledge base software that will promises high-level security functions is one you can use for sensitive content like proprietary information and legal information. And when it offers user permissions, you can make sure employees only have entry to the information they need, keeping internal data more secure.
  • Collaboration features – A knowledge base with collaboration features enables you to communicate in the same device where the information lives. Workers can tag each other plus add comments.
  • Broad compatibility – An internal knowledge base that works seamlessly with all your other main tools will be much more useful (and more used). You can easily pull in content you’ve already made, and ensure employees can accessibility knowledge from the tools they already spend their time in, like Slack, Google Chrome, plus Microsoft Office.

RFPIO promises each one of these features to aid in knowledge management , and goes a couple actions further. It uses AI technology to make finding information the minute it’s needed even faster, and makes your proposal team’s lives easier simply by automating much of the proposal process. Additionally , you can give all frontline responders access to your company’s best knowledge in RFPIO’s Answer Library with RFPIO LookUp . Using RFPIO LookUp, they can securely research your Answer Library without having to toggle out of their internet browser or CRM.

All of that adds up to more experienced employees, countless hours saved, and also a higher win rate upon sales and proposals. To learn more about how to gain those benefits, set up the demo nowadays.

The post Company wiki: How to decide if it’s befitting your business made an appearance first on RFPIO .

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