The best way to Define Digital Marketing KPIs That Align with Your Company Goals

How do you really truly evaluate if or not your digital marketing efforts are a success? This is a challenge for a lot of businesses so we’ re gonna help answer this question right here.

According to eMarketer, digital marketing budgets are expected to grow 13. 6% in 2021. However the expectations to track Digital Marketing and advertising KPIs is even greater with CEOs , sales and more traditional marketing and advertising peers.

If you launch a new product, turns out a new marketing campaign, or experiment with a new sales approach, you want to know as soon as possible whether or not points are working.

To do so you generally track specific metrics and numbers that will shed a light on the functionality of the project. These KPIs (key performance indicators) are quantifiable measurements of the effectiveness of your digital marketing spending budget.

Most electronic marketers are quite familiar with KPIs and understand why they are essential. But a major struggle that many teams have is understanding which ones actually matter.

According to Track Maven’s report on digital advertising, nearly half of all groups stated that their most difficult challenge was aligning KPIs with their greatest challenge. 42% struggled to define which KPIs to track and 33% found it difficult to analyze the information they were tracking.

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When it comes to KPIs, a one-size-fits-all approach is not going to cut it for every single project plus campaign. It is pointless to follow the same set of KPIs and expect the figures to actually prove the effectiveness of all marketing efforts. So , it is important for you to narrow lower your indicators to only the most important and relevant ones.

Fast Takeaways:

  • Several KPIs will be totally unimportant for one project but a critical component for others.
  • Having a lot of or too few KPIs which have been tracked could actually provide you with a skewed view of the outcomes.
  • Link KPIs to business goals and then break them lower by channels.
  • Like targets, KPIs should be specific, considerable, attainable, relevant, and time-bound.

What are Digital Marketing KPIs?

Digital Marketing and advertising KPIs (or key performance indicators) are measures or even metrics that show the achievements of digital marketing activities.

These metrics generally line up to specific business goals that digital marketing can support. These types of goals line up to the objetcive of the digital marketing strategy or even content advertising goals for example:

  • Brand name Awareness or Website Reach (SEO)
  • Guest Engagement or brand placement
  • Leads, sales
  • Loyalty and Retention
  • Employee Engagement (Hiring and Retention)

Why Calculate Digital Marketing KPIs?

The goal of marketing is get and keep customers, as Philip Drucker famously once said . And today’ s digital world, measuring the activities that pull in and help companies keep new customers are more easily available.

Business leaders today expect marketing and advertising to measure the success of marketing attempts because digital signals provide all the data available. (Check out below one of my personal favorite videos of a CEO telling marketers to stop wasting marketing budgets on ads that will don’ t work. )

What Digital Marketing Metrics Should Be Measured?

Typically, digital marketers measure the effectiveness of the budgets relative to each of the bigger marketing strategy objectives (Reach, employ, convert, retain, and possibly HUMAN RESOURCES goals. )

Reach Metrics might include:

  • website traffic
  • clicks / cost per click
  • SEO rankings
  • visitors by supply (search, social, email)
  • social media followers, likes, shares
  • explicit opt-in email addresses
  • Addressable advertising audiences (for instance “ cookied” website visitors)

Engagement or Brand Metrics can include:

  • Bounce rates
  • Click through rates
  • Time on your website or dwell time
  • Repeat guests
  • newsletter opt-ins

Conversion Metrics:

  • leads (marketing and sales qualified, sales accepted)
  • webinar registrations
  • landing page conversions
  • price per lead / conversion rate at all levels
  • Time to conversion at each stage or average sales period broken by stage
  • Pipeline (value of leads)
  • pipeline influenced (the dollar amount of pipeline that was “ touched by a digital marketing tactic)
  • ROI

For more info, have a look at this in-depth guide on demand generation tactics.

Loyalty / Preservation Metrics:

  • Customer Lifetime value
  • Retention price
  • Net Marketer Score
  • Client satisfaction
  • Brand perception
  • Upsells / Cross markets

Digital Marketing HR metrics:

  • Content Contributors
  • Content Sharers
  • % employees participating
  • Employee engagement with various forms of content

How To Determine Digital Marketing KPIs

1 . Ask Yourself the most crucial Questions

Remember learning proofs back in high school geometry class? One instead confusing (at the time) rule that you may remember is the fact all squares are rectangles but not all rectangles are usually squares. Well, in digital marketing , all KPIs are metrics but not every metric is really a KPI. Some metrics are merely more important than others – but it is very dependent on the problem and objectives that your corporation is setting.

In order to find your specific KPIs you need to start with some basic but important questions that will lay the groundwork.

First: How exactly does this project or strategy influence revenue?

It’s all about the cash – revenue rates are almost always going to be included in your KPIs. But not everything that you need to track will have a direct or apparent influence on sales. For instance, say that your company is developing a booth at a business expo and giving away free merch with your brand name and logo design. The point here is not to make any sales, but instead to enhance brand awareness and hopefully generate some viable leads.

When it comes to calculating event marketing ROI , you will need to consider the metrics related to this best goal – such as the variety of items handed out, number of people that spoke to a sales rep, as well as the number of leads that were developed by exchanging contact information.

Second: What are reasonable goals in line with the maturity of your market as well as the capabilities of your business?

This is often exactly where many marketing and sales teams trip up. They possibly set the bar way too high or too low, and they foundation their end goals about what they believe marks achievement. There is no excuse for capturing in the dark in these cases.

Take a look at your current internal information to see what your answers are now, as well as the highest plus lowest the numbers have ever been. You should also do some external research on your competitor’s numbers (if possible) as well as general studies on the averages of other companies with similar budgets and market shares. It will help you define what a acceptable yet still challenging goal must be.

2 . Link Leading Indicators

Setting KPIs is a lot like utilizing a GPS: first off, you need to know where you want to end up. So , let’s start with the end by identifying where you want to be and what your actual quantifiable goals are usually that can be measured.

Obviously, these will change from objective to objective. Sometimes, your main priority will be to raise conversions or generate more leads; other times, it may be more focused on boosting website traffic or even improving retention rates. But you need to be incredibly clear and specific with the exact metrics that you want to see improved.

Say for instance that your company is launching a brand new personalized trigger-based emailing technique to better nurture leads. Ultimately, the main metric that you will want to see change is the number of prospects coming in, right?

But there are other related KPIs that you need to know, too. One example is:

      • How many of those leads actually converted?
      • Did the sales cycle slow down or even speed up?
      • Did these trigger emails assist to reduce cart abandonment?
      • Did converted network marketing leads spend more or less on each purchase?
      • Did the profit margin from these converted leads raise or decrease?

See how these KPIs would also be important to monitor in order to get a full view of the results of this kind of strategy? The KPIs you need to track are the ones that have a link to ultimate goals.

Say that you want to track key phrase traffic. Just because a specific key word is driving in high numbers does not mean that it is always successful. High traffic along with low conversions is not optimal; instead, you should be tracking converting traffic, new versus return, organic versus paid, and so forth to give you a true 360-degree image of what’s going on.

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3. Set Channel-Specific KPIs

Again, KPI tracking is not the one-size-fits-all approach. Your KPIs need to change depending on which usually channels you are utilizing, like social media, email marketing, PPC, referral, email, and so on.

Now, there are some KPIs that do pretty much apply to all stations. According to the Track Maven statement we referred to earlier, almost 91% of marketers agreed that engagement metrics were necessary to track to evaluate the success of any strategy. Consumption, market growth, and sales plus leads numbers also capped the list.

You also need to be aware of how various metrics will change, depending on the channel. With regard to influencer campaigns on social networking, you may want to measure metrics such as views or engagement and interactions (likes, shares, comments). However , with on-site content such as blog posts, KPIs such as time spent per submit, percentage of content that was consumed, and impact on conversion rates are more relevant.

four. Find Where SMART Goals Fit in the RACE Design

You’re most likely familiar with the SMART objective acronym: specific, measurable, achievable, relevant, and time-based. It is necessary that every single KPI you choose fits into all of these types – otherwise they are a waste of time, energy, plus resources, and could lead to confusion or inaccuracies.

Once you have these KPI targets set, you should ensure that they can fit into the COMPETITION model. RACE stands for Reach, Act, Convert, and Engage. Each of these phrases represents a phase of the buyer’s journey as well. If your goal is to reach the wider audience, then you are usually focusing at the top of the channel i. e., the exploration and discovery phase. Therefore , in addition to meeting the SMART criteria, each KPI should also possess a specific place in the COMPETITION framework.

KPIs in RACE model
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Difficulties in Measuring Digital Advertising KPIs

Measuring digital marketing KPIs isn’ t always easy, yet as we’ ve demonstrated, it’ s becoming more and more of a modern marketing requirement.

Some of the challenges within measuring digital marketing include people, processes and of course the technology. Just because the data can be obtained, doesn’ t mean every organization has the people to analyze them, the process to turn them into insights and activity, or the systems to store those insights.

The main challenges in measuring digital marketing KPIs include:

  • Discursive skills and training on understanding digital marketing KPIs in equipment like google analytics
  • Clear knowledge of digital marketing business targets
  • Lack of Advertising Dashboards
  • The culture of test and understanding
  • No A/B testing platforms
  • Systems to combine data through multiple platforms

Many large businesses have experimented with approaches like multi-touch attribution modeling , marketing mix modeling and predictive analytics to help address these issues. (Nerd alert: Should I create more about this stuff? Let me know because I find it really interesting! )

Ready to Get Started?

Defining KPIs is a very important 1st step for any marketing, sales, or general business effort – but it is sadly often overlooked. The key here is to understand your business, your target audience, and your true goals. The ideal way to go about setting and achieving KPIs is:

  1. Identify the region where you want to measure efficiency.
  2. Describe proper questions to which you need solutions.
  3. Identify your computer data needs and know your own intended results.
  4. Establish a benchmark against which usually to measure performance. Fixed thresholds, milestones, and goals.
  5. Compare current performance with the benchmark.
  6. Review results plus tweak strategy.

Before you set any kind of new goals or put into action a new strategy or marketing campaign, really take the time to consider whether you know what you should be looking for, and exactly how you define success or even failure. This will lay the building blocks to success in attaining your objectives.

And if you want to discover how to set your organizational goals and KPIs , we’ re pleased to help!

The post How to Define Digital Marketing KPIs That Align with Your Business Goals appeared first upon Marketing Insider Group .

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